REFUND POLICY
School Programs: Changes and Cancellations
If you make a scheduling change, we will attempt to reschedule your visit within the school year. After the first scheduling change, a $15 processing fee will be charged for each additional change. Cancellations made at least 4 weeks in advance will receive a full refund. Cancellations made 2–4 weeks in advance will be refunded 50%. For cancellations made two weeks or less before a program, there are no refunds.
Camps
Withdrawal from camp no less than 2 weeks before the first day will allow for a refund total fee less 25% administrative costs. No refund for any reason after 2 weeks before the first day of camp.
Children's Gardening Program
A full refund, less a $5 administrative fee, is given for withdrawals at least 10 business days before the program begins. Withdrawals after this time and through the first session are charged for one session plus administrative fee. Refunds cannot be processed for withdrawal after the second session.
PRIVACY POLICY
This Privacy Policy governs the manner in which Children's Education at the New York Botanical Garden collects, uses, maintains and discloses information collected from users (each, a "User") of the http://childed.nybg.org website ("Site"). This privacy policy applies to the Site and all products and services offered by Children's Education at the New York Botanical Garden.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Children's Education at the New York Botanical Garden may collect and use Users’ personal information for the following purposes:
- To improve customer service - Information Users provide helps us respond to their customer service requests and support needs more efficiently.
- To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include NYBG news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
Data collection, storage, processing and security is handled through our website provider: Doubleknot, Inc.
The following is an excerpt from Doubleknot’s privacy policy which can be found at /securityandprivacypolicy.htm:
“Doubleknot protects information in several ways.
When you send confidential personal information to us on our Web site, such as a credit card information, member name or user ID and password, secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site. By default, when signed on or making a payment, all communication with us is encrypted. Our secure communication can be verified when clicking on the secure communications seal on our payment screen and at sign on.
We also use encrypted communications to transmit information between us and our service providers. For example, to process credit card payments we have a secure connection to our payment processor.
For software, secure communications and service providers we only use well known and established companies generally recognized a leader in their field. For example, we use GeoTrust, Inc. technology for secure communications and Authorize.Net and PayPal for payment processing.
We do not allow the transmission of sensitive information thorough insecure or unencrypted channels like email.
To safeguard the confidentiality of personal information we collect from unauthorized access or disclosure our servers are housed behind a firewall in secure, restricted access facilities and we fully comply with Payment Card Industry Data Security Standards (PCI DSS). Only authorized representatives of Doubleknot or our facility management companies can physically access our servers. To secure data from accidental loss, alteration or destruction we back up data on our servers every 15 minutes.
All settlements for online payments taken on behalf of our member organizations are securely transmitted to our bank account via Electronic Funds Transfer. This account, with Wells Fargo Private Bank, has specifically been established to house funds from our member organizations. Withdraws on this account require the approval of two company officers and internal policy requires a documented funds remittance request.”
Questions about data collection, storage, processing or security should be directed to:
Doubleknot, Inc.
20665 4th Street, Suite 103
Saratoga, California 95070
Telephone: +1 408-971-9120
Fax: +1 408-741-1000
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Childrens' Education at the New York Botanical Garden has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Children's Education
New York Botanical Garden
2900 Southern Blvd.
Bronx, NY 10458
718-817-8181
childed@nybg.org
This page was last updated on December 22, 2015
